RedScrape | Premium Proxy Services

1. Introduction

Welcome to our platform. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

The website redscrape.com ("Website") and the related services are operated by AZ Expert sp. z o. o. | NIP: 7011175244, a company registered in Poland with headquarters at Lwowska 10, 00-658 Warsaw, Poland ("we", "our", "us").

If you're visiting our Website or using our services, you'll be referred to as "you" or "your" throughout this policy.

We take data privacy seriously. That's why we handle your personal data in line with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. What Is Personal Data?

Personal data means any information that can identify you as a natural person—either directly (like your name or email) or indirectly (like your IP address or device ID).

3. Updates to This Policy

This Privacy Policy may be updated from time to time. Any major changes will be clearly communicated on our Website, and if you have an account or subscription with us, we'll notify you via email. The latest update date will always appear at the top of this page.

4. Contact

Have questions? You can reach out to us at:

Email: [email protected]
Address: AZ Expert sp. z o. o. | NIP: 7011175244 | Lwowska 10, 00-658 Warsaw, Poland

5. What Personal Data Do We Process and How Is It Used?

Depending on how you interact with our website and services, AZ Expert may process the following categories of personal data:

Technical Data from Cookies

Includes: IP address, geographical location, browser type and version, operating system, referral source, duration of visit, page views, navigation paths, and usage patterns.
Purpose: To analyze and improve the performance of the website (for non-essential cookies); to ensure the website functions properly (for strictly necessary cookies).
Legal Basis: Consent (for non-essential cookies), Legitimate interest (for essential cookies).
Retention Period: As defined in our Cookie Policy.

Communication Data

Includes: name, email address, message content, and metadata related to communication.
Purpose: To respond to inquiries and maintain customer service records.
Legal Basis: Legitimate interest.
Retention Period: Until the customer account is deleted.

Newsletter Data

Includes: first name, last name, email address.
Purpose: To send you promotional emails and newsletters about our services.
Legal Basis:
- For existing customers – Legitimate interest (to promote similar services).
- For non-customers – Consent.
Retention Period: Until you unsubscribe from the newsletter.

Account Information

Includes: name, email, password, authenticated IP address for proxies, API keys, and declared purpose of proxy use.
Purpose: To create, provide, and manage your user account and access to services.
Legal Basis: Performance of a contract.
Retention Period: Until the user requests account deletion.

Payment Data

Includes: email address used during payment, and payment provider/bank transaction details.
Purpose: To process payments, issue invoices, and meet tax obligations.
Legal Basis: Performance of a contract.
Retention Period: 5 years (to comply with legal and tax obligations).

Proxy Usage Data

Includes: timestamp, source IP, target domain or IP, HTTP response codes, proxy used, proxy request/response content, connection duration.
Purpose: To monitor service usage, detect and investigate abuse, and cooperate with legal authorities if needed.
Legal Basis: Legitimate interest (to ensure the integrity and security of our services).
Retention Period: 30 days.

In exceptional cases, we may retain internal personal data such as email addresses of banned users who have seriously breached our trust or violated our terms of service. This is based on our legitimate interest to prevent fraud, abuse, and other misconduct. These records may be stored indefinitely.

6. Processors & Third Parties

We sometimes work with trusted third-party service providers (called "processors") who help us deliver our services, such as:

Hosting and cloud infrastructure
Payment processing
Marketing and analytics tools
Communication and customer service platforms
CRM and internal management tools

All processors are bound by contracts to ensure they handle your data securely and only under our instructions.

We do not sell your personal data.

7. International Transfers

Sometimes, your data may be stored or processed outside the European Economic Area (EEA). If that's the case, we ensure an adequate level of protection—either through EU Commission-approved adequacy decisions or by using Standard Contractual Clauses (SCCs) plus additional safeguards.

8. Your Rights

You have the following rights under the GDPR:

Access: Know what data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data (with exceptions).
Restriction: Limit how your data is processed.
Objection: Object to data processing under certain grounds.
Portability: Get your data in a usable format.
Withdraw Consent: If we rely on your consent, you can revoke it at any time.
Complain: File a complaint with your local data protection authority. In Poland, that's the Personal Data Protection Office (UODO), email: [email protected]

We aim to respond to all requests within one month. If your request is complex, we'll let you know if more time is needed (up to a maximum of three months).

9. Final Notes

We reserve the right to maintain records (such as emails or internal notes) regarding users who have been banned for misuse, fraud, or violations of our terms. This helps protect our platform and community from repeated abuse.