Privacy policy

Information we collect

We collect information you provide directly, information generated when you use our services, and limited technical data from our website.

• Account details such as name, email address, billing information, and support communications.
• Service usage data including bandwidth consumption, session metadata, API requests, and authentication logs.
• Payment records processed by our payment providers. We do not store full card numbers on our servers.
• Technical information such as IP address, browser type, device identifiers, and cookies when you visit redscrape.com.

How we use information

We use collected information to operate, secure, and improve RedScrape:

• Provision and maintenance of proxy services and customer accounts.
• Billing, invoicing, fraud prevention, and compliance with legal obligations.
• Monitoring network health, abuse prevention, and service reliability.
• Responding to support requests and sending essential service notices.
• Analyzing aggregated usage trends to improve product performance and pricing.

How we share information

We do not sell your personal information. We may share data with trusted processors who help us run the business, such as payment gateways, cloud hosting providers, email delivery services, and analytics tools. These parties may only use data as instructed by RedScrape.

We may also disclose information when required by law, to protect our rights, or to investigate suspected abuse of the platform.

Cookies and analytics

Our website uses cookies and similar technologies for authentication, preferences, security, and basic analytics. You can control cookies through your browser settings, although some site features may not function correctly if cookies are disabled.

Data retention

We retain account and billing records for as long as your account is active and as needed to meet legal, accounting, and dispute-resolution requirements. Usage logs are retained for a limited period required for security monitoring and troubleshooting, then deleted or anonymized.

Your rights

Depending on your location, you may have the right to access, correct, delete, or export personal data we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Security

We implement administrative, technical, and organizational safeguards designed to protect personal data. No online service can guarantee absolute security, but we work continuously to reduce risk and monitor for unauthorized access.

International transfers

RedScrape may process data in countries other than your own. When we transfer personal data internationally, we use appropriate safeguards consistent with applicable data protection laws.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the services after changes become effective constitutes acceptance of the revised policy.

Contact

Questions about this Privacy Policy or our data practices can be sent to [email protected].